CUSTOMER PERCEPTION AND SATISFACTION - QUESTIONNAIRE FOR MANAGEMENT STUDENTS
QUESTIONNAIRE
Dear
Respondents,
Please spend few minutes of your
precious time in answering this questionnaire, which is a part of my academic
project based on marketing.
“CUSTOMER PERCEPTION AND SATISFACTION”
- Name : ________________________________
- Address : ________________________________
Age
a) 18 – 45 years b)
46 & Above
- Sex
a) Male b) Female
Education
a) SSLC b)
Secondary
c) Graduation d) Others
- Occupation
a) Intermediary b) Professional
c) Student d)
House Wife
Annual Income
a) Low b)
Moderate
c) High
Do you have any knowledge about Insurance?
a) Yes b)
No
- As per
you is Insurance a Lucrative sector?
a) Yes b) No
- The fist
thing that fits your mind when you here the word “Reliance”
a) Petroleum b)
c) Insurance d)
Others
How many vehicle you possess.
a) None b)
One
c) Two d)
More
As per you is insuring your vehicle at the current scenario is profitable.
a) Yes b)
No
The most important skill set, that is necessary for an agent (company representer) to convince its client to make an insurance policy.
a) Communication skill b)
Convincing power
c) Per-serverance d)
Premium
e) Brand Name
Do you think that media i.e., T.V., Radio, Newspaper would work out as a successful medium to promote sales and differentiate “Reliance” from its other competitors in the industry.
a) Yes b)
No
The service provided by insurance industry
a) Satisfactory b)
Needs Modification
c) Dissatisfactory d)
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THANK
YOU
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